Shipping policy

Order Processing

  • Orders are processed within 1–3 business days (including weekends).
  • You will receive an order confirmation email after purchase and another email once your order has shipped, including tracking details.
  • All orders are shipped directly from our warehouse store located in British Columbia, Canada.

Shipping Coverage

  • We currently ship within Canada only.
  • International shipping is not available at this time.

Shipping Rates & Delivery

  • Shipping rates are calculated at checkout based on your location and order size.
  • Estimated delivery times:
    • Within Canada: 3–7 business days after dispatch.
  • Delivery times are estimates only and may vary due to carrier delays, weather, or other factors beyond our control.

Carrier Shipping

  • Orders may be shipped using trusted carrier partners such as Canada Post, UPS, FedEx, or Purolator.
  • A tracking number will be provided for all shipped orders.

Free Local Shipping

We offer free local shipping on orders over $120 to the following areas:

  • Richmond
  • Burnaby
  • Vancouver
  • Surrey

Orders below this amount will be charged the standard shipping rate shown at checkout.

In-Store Pickup (Local Pickup)

  • Customers may choose Free In-Store Pickup at checkout.
  • You will be notified via email when your order is ready for pickup.
  • Please bring your order confirmation when collecting your item(s).
  • Orders must be picked up within 10 business days unless otherwise arranged.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • Please allow up to 48 hours for tracking information to update.

Shipping Address Responsibility

  • Please ensure the shipping address provided at checkout is accurate.
  • We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Shipping Issues

  • If your package appears delayed or lost, please contact the carrier first using your tracking number.
  • If further assistance is needed after contacting the carrier, please reach out to us, we will support you in resolving the issue.

Damaged or Missing Items

  • If your shipment arrives damaged or with missing items, please contact us within 7 days of delivery.
  • We may request photos or videos of the packaging and item to assist with the claim process.

Agreement to Terms

By placing an order, you acknowledge and agree to the shipping terms stated above.